ASB, is a bank owned by the Commonwealth Bank of Australia. It was established on June 5th 1847, and the headquarters are located in Auckland as well.


They can be contacted through the following phone numbers, depending on the customers’ needs.

General enquiries:

  • 0800 269 296 (New Zealand)
  • +64 4 470 3142 (International)

Accounts and Term deposits:

  • 0800 269 296 (New Zealand)
  • +64 4 470 3142 (International)

Credit cards, home loans and personal loans:

  • 0800 269 296 (New Zealand)
  • +64 4 470 3142 (International)

KiwiSaver and investment funds:

  • 0800 736 034 (New Zealand)
  • +64 9 356 4000 (International)

Customer financial wellbeing

  • 0800 731 200 (New Zealand)
  • +64 4 471 0106 (International)


  • 0800 269 296 (New Zealand)
  • +64 4 470 3142 (International)

Moving to New Zealand

  • 0800 269 200 (New Zealand)
  • +64 9 634 5940 (International)

Bonus Bonds:

  • 0800 266 374 (New Zealand)
  • +64 3 474 1299 (International)

ASB can also be contacted through e-mail, through their enquiry form.

The address of the head office is: ASB North Wharf 12 Jellicoe Street Auckland 1010.

Their postal address is the following: P.O. Box 35 Shortland Street Auckland 1140.

Further information and specialized customer service can be found on their official website.

More info

ASB Bank is a New Zealand-based financial services provider that offers a range of banking and financial products and services to its customers. ASB Bank is one of the largest banks in New Zealand and has a strong presence in both the personal and business banking markets.

ASB Bank offers a wide range of products, including savings and transaction accounts, personal loans, mortgages, and investment products, as well as insurance, foreign exchange, and trade finance services.

The bank also provides online and mobile banking services, allowing customers to manage their finances and access a range of financial products and services from the convenience of their computer, smartphone, or tablet.

What types of accounts does ASB Bank offer?

ASB Bank offers a wide range of financial products and services, including various types of accounts. Here are some of the different types of accounts that ASB Bank offers:

  1. Savings accounts: ASB Bank offers various savings accounts designed to help customers save money and grow their wealth.
  2. Transaction accounts: ASB Bank provides transaction accounts that allow customers to easily manage their day-to-day spending.
  3. Term deposits: ASB Bank offers term deposits for customers who want to earn a fixed interest rate on their savings over a set period of time.
  4. Business accounts: ASB Bank provides business accounts and services tailored to the needs of small and large businesses, including overdrafts, loans, and merchant services.
  5. Foreign currency accounts: ASB Bank offers foreign currency accounts for customers who need to manage their overseas transactions.

How do I open an account with ASB Bank?

The process for opening an account with ASB Bank may vary based on the type of account you are interested in and your location. Here are the general steps to open an account with ASB Bank:

  1. Research the various account options offered by ASB Bank to determine which account is best suited to your needs.
  2. Gather the necessary documentation. This may include your identification, proof of address, and proof of income.
  3. Visit an ASB Bank branch to meet with a customer service representative and discuss your account options. You can also initiate the account opening process online or over the phone.
  4. Complete the account application process. This may involve filling out an application form and providing the necessary documentation.
  5. Fund your account. Once your account has been approved, you will need to make an initial deposit to fund your account.

Does ASB Bank offer online or mobile banking services?

Yes, ASB Bank offers online and mobile banking services to its customers. With ASB Bank’s online and mobile banking services, you can access your accounts, view your transactions, pay bills, transfer funds, and more, all from the comfort of your own home or on the go.

The online and mobile banking services offered by ASB Bank allow you to manage your finances anytime, anywhere. You can easily keep track of your account balances, transactions, and other important information through the ASB Bank mobile app or through the ASB Bank website.

How can I get in touch with ASB Bank customer service?

There are several ways to get in touch with ASB Bank customer service, including:

  1. Phone: You can contact ASB Bank customer service by calling the bank’s customer service phone number. The specific number may vary based on your location. You can find the customer service phone number on the ASB Bank website or by contacting your local ASB Bank branch.
  2. Online: You can get in touch with ASB Bank customer service through the bank’s website by using the “Contact Us” feature. You may also be able to find answers to your questions through the bank’s FAQ section or by using the online chat feature.
  3. In-Person: You can visit your local ASB Bank branch to speak with a customer service representative in person.
  4. Email: You can send an email to ASB Bank customer service through the bank’s website.

Does ASB Bank offer loans and mortgages?

Yes, ASB Bank offers loans and mortgages to its customers. ASB Bank offers a variety of loan and mortgage products to meet the needs of different customers, including personal loans, home loans, car loans, and more. The bank’s loan and mortgage products are designed to help customers achieve their financial goals, whether they are looking to purchase a new home, buy a car, or make home improvements.

ASB Bank’s loan and mortgage products come with competitive interest rates, flexible repayment options, and a range of features and benefits.